Refund policy

We want you to love your Sweet + Stone piece. If you would like to request a return, please contact us within 14 days of receiving your order at sweetandstonegems@gmail.com.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, and in its original packaging. Proof of purchase is also required.

To start a return, contact us at sweetandstonegems@gmail.com before sending your item back. If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Natural Gemstones + Pearls

Because we work with natural gemstones and pearls, variations in color, shape, size, texture, and matrix are expected and make each piece uniquely its own. These natural variations are not considered defects.

Damages + Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect. Email sweetandstonegems@gmail.com with your order information and photos of the issue so we can evaluate it and make it right.

Custom + Final Sale Items

Custom and personalized pieces cannot be returned. Sale or final-sale items and gift cards are also non-returnable.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

Because many Sweet + Stone pieces are one-of-a-kind or made in limited quantities, we cannot guarantee that the same item will be available for an exchange. The easiest option is to return an eligible item and place a new order for the piece you’d prefer.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable cancellation and return rights may apply regardless of the policy above. Eligible merchandise must be returned in the same condition in which it was received — unworn or unused and in its original packaging — with proof of purchase.

Refunds

We’ll notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sweetandstonegems@gmail.com.